URS Report - Incident Management Study

Contents

• Acknowledgements
• Executive Summary

1. Introduction
• 1.1 Scope of Study
• 1.2 Background
• 1.3 Objectives
• 1.4 Methodology
• 1.5 Report Structure
2. Methodology
• 2.1 Initial Review
• 2.2 Workshops
• 2.3 Design of Workshops
• 2.4 Analysis
3. A Better Understanding of Incident Management
• 3.1 Incident Types and performance Data
• 3.2 Roles and Responsibilities
• 3.3 Key Issues
• 3.4 Ideas Generated by the Workshops
4. Review of Incident Management in the US
• 4.1 Introduction
• 4.2 The Case for More Formal Incident Management Procedures
• 4.2 Lessons Learnt
5. Main Analysis
• 5.1 Introduction
• 5.2 Main Task Analysis
• 5.3 Workload Analysis
• 5.4 Task Categorisation Analysis
• 5.5 'Solutions' Task Analysis
• 5.6 Top Level task Analysis
6. Conclusions
7. Recommendations
• Recommendations - Short Versions
• Recommendations - Long Version

• Further Information
• References

• Appendix A: The Four Incidents
• Appendix B: Part 1: Typically What Happens; and Part 2: Incident Response Targets and Frequencies (anecdotal)
• Appendix C: USA Experience - Costs and Benefits

Acknowledgements

The authors would like to acknowledge and thank the following organisations that greatly assisted the study team during the course of this work:

Participants in Workshops

West Midlands (CMPG)

• Shropshire Ambulance Service
• West Midlands Ambulance Services
• West Midlands Fire Service
• Central Motorway Police Group
• Accord Jarvis
• WS Atkins
• WSP Civils Ltd
• UK Highways M40 Ltd
• Environment Agency
• Highways Agency
• Birmingham City Council
• Staffordshire County Council
• Association of Vehicle Recovery
• Operators
• RAC
• Ringway Services
• Staffordshire Recovery Group
• Onyx Waste Management

North Yorkshire

• Tees East and North Yorkshire
• Ambulance NHS Trust
• North Yorkshire Fire and
• Rescue Service
• North Yorkshire Police
• Amey Highways
• Halcrow UK
• Environment Agency
• Highways Agency
• North Yorkshire County Council
• Automobile Association
• Association of Vehicle Recovery Operators

Cheshire

• Merseyside Regional Ambulance
• Service
• Cheshire Fire and Rescue Service
• Cheshire Constabulary
• Cheshire Police Motorway Unit
• Alfred McAlpine Plc
• Amey Highways
• Babtie Group
• Parkman Ltd
• Environment Agency
• Highways Agency
• Cheshire County Council
• Automobile Association
• Egerton Recovery Ltd
• BIFFA

Site visits and in-vehicle observations

• Hertfordshire Police Service
• Bedfordshire Fire and Rescue Service
• Bedfordshire Police Service
• Bedfordshire and Hertfordshire Ambulance and Paramedic Service
• Central Motorway Police Group
• Carillion-URS Area 8 Team, Pytchley

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